Anyone experiencing a power cut should:
· Call 105 to report power cuts and damage to the electricity network, or 0800 3163 105 (from a corded phone or mobile phone if you have no power)
· Visit www.ukpowernetworks.co.uk for the latest updates
· Visit www.ukpowernetworks.co.uk/powercut and type in their postcode to view our live power cut map
· Tweet @ukpowernetworks to report a power cuts or to receive updates
We urge the public to stay well clear from power lines and anyone spotting a damaged power line needs to report it to us immediately by calling 105 from a landline or mobile phone.
If they see electricity lines that are down or causing significant risk to the public they should call 999.
We provide extra help to customers on our Priority Service Register during a power cut. Households with older or disabled people, those with children under five, or where someone uses medical or mobility equipment that requires electricity as well as other reasons can join the register.
You can find out more information about our Priority Service on our website: ukpowernetworks.co.uk/priority.
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CALL 105
105 is a new three-digit number that you should call to report or to get information about power cuts.
You can also call 105 with any welfare concerns related to a power cut, or if you are worried about the safety of over or underground electricity cables or substations.
105 is free of charge and will put you through to your electricity network operator. You can call 105 from most landlines and mobile phones.
It will be launched in September 2016 and will be available to people in England, Scotland and Wales.
The website powercut105.com will be live from September 2016, providing more information and pointing the way to the local network operator.
WHY IS IT BEING INTRODUCED?
A lot of people don’t know who to call to report or to get updates about power cuts, with many wrongly calling the energy supply companies they pay their bills to.
105 provides an easy-to-remember number that will put you straight through to your local electricity network operator.
This is particularly important when there is bad weather as severe storms can cause major disruption to electricity supply into homes and businesses.
105 is just one of the ways you can contact your network operator which can still be contacted directly by phone on their 0800 number or via their website – and most can be reached through social media too.
Electricity network operators are the companies that manage and maintain the underground cables, overhead lines and substations that bring electricity into homes and businesses.
There are several electricity network operators. The larger ones each cover a different region within Great Britain.
Wherever you live, 105 will put you through to the right network operator.