Help & Advice

Norfolk and Norwich University Hospital -

Settle in Service

Looking for volunteers

This is a Norfolk and Norwich University Hospital volunteer role

which is based out in the community helping patients on the day they are discharged.

The volunteers support these patients through completing tasks at the patient's home to ease that patient back into a normal home routine.

(Should you wish to know more please see the full letter here)





The project is linked to the 'No Lonely Day' initiative and encourages people to develop friendship and engage in their local communities.

LILY - is an online directory, designed to be a single place to find information in West Norfolk. It lists organisations, services and activities that help people to live healthy, active and independent lives.

ADVISERS from local charities are available to offer one-to-one siupport at home or in community locations.

ONLINE go to LILY or telephone 01553 616200 (choose option 6)


Living with Parkinson’s and looking for local support?

Did you know there is a dedicated Parkinson’s UK Local Adviser in your area, who

can offer free and comprehensive support tailored to your needs?

Lisa Lowe, who covers North and West Norfolk, explains what her job is all about:

"My role is about making sure people affected by Parkinson’s and their families have all the information they need to take control of life with a progressive neurological condition, enabling people to play an active part in any decisions around treatments, and helping make life as fulfilling as possible.

There are many things I can offer support with including: understanding Parkinson’s and addressing the impact of Parkinson’s on daily living; accessing appropriate health and social care services; securing relevant welfare benefits; signposting to local Parkinson’s UK groups which offer friendship and a range of social activities, and planning for the future.

I can provide information, answer any questions and offer practical support by telephone, email and, when needed, through home visits from the point of diagnosisand throughout the Parkinson’s journey.

Please do contact me - no one has to face Parkinson’s alone."

Lisa Lowe. Parkinson’s UK Local Adviser - North and West Norfolk

Telephone: 0344 225 3614


Web site:

(We are the Parkinson's support and research charity. A charity registered in England and Wales - No.258197)


For more information about any of the following please click on the relevant link

Norfolk Older People's Strategy - brings together services and organisations that offer help and support to older people.

A print copy of the document can be obtained by telephoning 01603 787111

Support to stay at Home - provides advice for those needing a little help at home and includes information about Day Centres, Meals on Wheels, alarms and security etc.

Adult Care - Norfolk County Council provides information, advice and support on adult care, including emergency social care, careing for a friend or relative and help to stay independent.

Telephone 0344 800 8020

Age UK in Norfolk provides information and advice on energy saving, benefits and pensions, befriending, social activities and home visits.

Age UK Information and advice. Our confidential free information and advice service is available to anyone aged 50 or over, their family, carers or professionals

Telephone: 0300 500 1217 E-mail:

Care and Repair We are committed to enabling anyone with disabilities, older people and those on low incomes, to live independently in their own homes in comfort, warmth and safety. We aim to provide a high quality, cost-effective service which will help to improve housing conditions and in turn, keep people living safely in their own homes for as long as possible.

telephone: 01553 616200

Careline Careline Community Service is here to support older and disabled people by providing round the clock assistance at the push of a button.

telephone: -01553 616200

LILY Lists organisations, services and activities that help people to live healthy, active and independent lives.

telephone: 01553 616200

Advice Services in West Norfolk

Free, confidential advice on matters concerning housing, debt, and a wide range of other problems and queries you may have.

Winter Fuel Payments some people may qualify for Winter Fuel Payments.

Telephone 0845 9151515

Cold Weather Payments

Stay Well this Winter

ACCIDENT & EMERGENCY You can use the NHS 111 number which can put you in touch with the best service for you.”



The first defence against ill health is self-care and prevention. Here are some top tips from local GPs for staying healthy over the winter:

  • · Eat healthily – food is vital for keeping you warm.

  • · Take some exercise – we know it’s getting cold but even staying active in your home makes a difference.

  • · Wrap up warm when you go outside – it’s often a good idea to layer your clothing.

  • · Stock up on medicines – paracetamol, aspirin, ibuprofen decongestant and aspirin.

  • · Get a flu jab – the vaccine is free for those in an eligible group. To find out if you are in an eligible group visit

  • · Keep your home warm – your main living room should be between around 18-21C (65-70F) and the rest of the house at a minimum of 16C (61F). For more information about Warm and Well visit


Since July 2018 the service has expanded to include everyone over 18.

Lily provides a comprehensive range of support in West Norfolkl to combat loneliness and social isolation in adults of all ages.