Digital TV Switchover

WILL YOUR NEW 4G SMARTPHONE

interfere with your TV reception?

The 4G mobile telephone network is set to be expanded before the end of the year.

At present only one network is operating 4G services and there have been no reported problems. However, the new networks will operate on the 800 MHz band which may interfere with Freeview TV reception in areas with strong 4G signals, though satellite and cable TV services will not be affected.

A new company has been set up jointly by the mobile 'phone operators to resolve any problems - though it is thought that perhaps only 90,000 homes in the country may be affected.

If it is thought likely that your TV service could be affected you should be contacted by the new company about 3 months before the new 4G service is expected to start in the area; you will be issued with a free filter to connect into your TV aerial system. In some circumstances - for the elderly aged 75 or older, registered disabled persons, or blind/partially sighted - the filter may be installed for you. Otherwise help will be provided by telephone if required.

Note that only one filter per household will be provided free; if you have more than one TV set, using FREEVIEW, then you will require further filters, though if the second TV uses the same aerial as the other then you may only need one filter; each additionall filter will cost you about £15.

In a small number of cases a filter may not provide the solution. In this case your TV aerial system may be upgraded to improve reception, or you may be switched to a free satellite or cable system. However, if you have only an indoor aerial this will not apply; if the filter provided does not solve the problem you will have to fund a solution yourself.


The new company   at800  may be contacted by telephone on 0333 313 1800  OR

                                                                                                          0808 131 3800

There is also a website to provide help with a step by step guide here


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All TV broadcasting in this area is now DIGITAL.

Tacolneston Transmitter.

The digital changeover was completed on November 23rd. 2011

Note that it may be worth your while retuning your Freeview box/television. Since the 23rd. November, when Tacolneston went digital, the power output of the BELMONT transmitter was increased. This may well lead to some channels that were marginal, or not previously available, at the lower power, are now able to be received. See below for information about re-tuning.


Television set not working ?

The two most likely reasons are that you have not converted to DIGITAL reception, or that your TV, or set top box,  requires retuning

Keep reading to find out what to do about it...........


See below for information about how to re-tune your equipment.



Most people are probably aware that the process of switching national  television broadcasts to digital systems is now complete in this area, though some parts of the country are still to be converted.

All the transmitter groups in this area, Sandy Heath (in April), Belmont (in August) and Tacolneston (in November), have converted to digital broadcasting during 2011.
The old analogue system is no longer available.

You are likely to have  received a booklet - 'Your guide to switchover'  which describes the steps that are required to convert your equipment so that it continues to receive broadcasts.

To receive digital  broadcasts you must either have a TV set with a digital tuner installed, or a suitable set top box - Freeview or Freesat or Sky. Freesat and Sky require a satellite aerial/dish.

BY now you must have re-tuned receivers - that is TV sets or set top boxes -to maintain your TV reception.
However retuning is not required on satellite systems.

Note that you may not receive ALL possible channels. Not all channels are broadcast at full power and if your conditions are not ideal then you may not receive the 'weaker' stations.
But since 23rd November, the transmitters are broadcasting at increased power. This may  mean that you are now able to receive stations that were not available before. You will need to re-tune your Freeview TV or set top box.
It may be that an improved aerial system is required - consult one of the aerial erecting companies for advice.

See lower down this page for guidance - HOW TO RETUNE

However, if you receive your television via satellite - Sky TV or  Freesat -  or via Virgin Media - then you need to do nothing.

For further information visit  http://www.digitaluk.co.uk/

At switchover a limited number of digital boxes and TV receivers will stop working and you will need to replace them. To see a list of the affected equipment visit:-




BOTH STAGES OF THE SWITCH TO DIGITAL BROADCASTING FROM BELMONT, SANDY HEATH and TACOLNESTON HAVE NOW BEEN COMPLETED.

Sandy Heath Transmitter. The changeover to digital was completed on 13 April 2011.
If you previously received your TV reception from Sandy Heath you should have completed your changeover to digital by 13th. April.

Belmont Transmitter. The changeover to digital was completed on 17 August 2011.
If you previously received your TV reception from Belmont,  you should have completed your changeover to digital by 17th. August 2011.

Tacolneston Transmitter. The changeover to digital was completed on 23 November 2011.
If you previously received your TV reception from Tacolneston you should have completed your changeover to digital by 23 November.


The Switchover Help Scheme can help you make the switch to digital TV.

    You may qualify for help to convert your TV to digital if you:-
  • are aged 75 or over; or
  • get or could get Disability Living Allowance, Attendance Allowance,
    Constant Attendance Allowance or mobility supplement; or
  • have lived in a care home for six months or more; or
  • are registered blind or partially sighted.
  • Check now to see if you could be eligible






HOW TO RETUNE

You will need to do a complete re-tune of your equipment.........


Full re-tuning

A full re-tune should only takes a few minutes and can be done with your remote control. Here are some guidelines for how to do it, but bear in mind every model of digital TV or box will be a little bit different.

  • Make sure your Freeview TV or box is on and in digital mode. Press 'menu' on your remote control.
  • Select the 'set up' or 'installation' option. If you see picture icons, select the tool box, satellite dish or spanner.
  • If you are prompted for a code, try 0000 or 1234 - or check your TV/set top box manual.
  • Select the full re-tune option. This is sometimes called ‘first time installation’, 'factory reset', 'default settings' or 'shipping conditions'. Do not select 'channel update' or 'add channels'.
  • Press ‘OK’ if your equipment asks if you want to delete all your channels. Don't worry this is normal
  • Channels will automatically be installed. This may take a few minutes and your equipment may shut down and restart.
  • Should this not prove to work we suggest that you consult the manual for your equipment, or visit
  • Learn how to retune your equipment
  • You may be able to download a retuning guide - or even the handbook for your particular equipment. Be ready to enter the type of equipment (digital box, digital TV or recorder), the manufacturer and the particular model of your equipment.





Note: Even after retuning you may not receive ALL possible channels.
Not all channels are broadcast at full power and if your conditions are not ideal then you may not receive the 'weaker' stations.
It may be that an improved aerial system is required - consult one of the aerial erecting companies for advice.