Advice Services - West Norfolk

Advice services in West Norfolk are changing

 

From 1 July 2016, residents of King’s Lynn & West Norfolk will be able to access free, confidential information and advice services from three local providers, specialising in housing advice, debt advice and general advice.

 

The Borough Council of King’s Lynn & West Norfolk recently tendered for specialist debt and housing advice services which will sit alongside the general advice service which receives funding from Norfolk County Council. The agencies involved in this innovative arrangement are: 

 

Shelter - who will provide debt advice, with funding from the borough council. Shelter's debt advice services may be able to help you with debt problems including dealing with:

 

  housing arrears

See also
Help & Advice and Benefits Advice

Below see links/contacts for each of these organisations

  utility bill debts – gas, electricity and water 

  debt collection companies or creditors 

  hire purchase, credit card or loan arrears 

 

West Norfolk Advice Hub – who will provide housing advice as a consortium of local advice providers, led by Community Action Norfolk (CAN), with funding from the borough council. This will include advice and information for people at risk of becoming homeless, or for people who are trying to get on the housing list or into social housing.  

 

Norfolk Citizens’ Advice – will provide generalist advice and a point of access and triage to specialist advice through funding from Norfolk County Council. They will cover a full range of advice as before. They can provide advice and assistance whether you are facing an immediate crisis or just considering your options.


Residents will be able to access the services in a number of ways – telephone, internet or Skype.


West Norfolk Advice Hub and Shelter will be able to meet people face-to-face through bookable appointments either at the Borough Council Offices or at the Shelter offices in Hospital Walk.


Norfolk Citizens' Advice  - offer drop-in sessions at published times.

Find them at  Hanse House, South Quay, Kings Lynn.  PE30 5GN


CONTACT DETAILS: -

Information about how to access advice services is available on the Borough Council’s website


or directly from each of the three agencies  - see below for details

 

Citizens Advice BureauKing's Lynn

               or call 03444 111 444

      or e mail  public@ncab.org.uk

     


West Norfolk Advice HubKing's Lynn

          or call  01553 223113

          or e mail  housing@westnorfolkadvicehub.org.uk



Shelter -                          King's Lynn

                                        or call   0344 515 1860

     or e mail Norfolk@shelter.org.uk



There are a host of other organisations and agencies which provide advice, but these three receive funding, from Norfolk County Council or the Borough Council of King’s Lynn & West Norfolk, to provide specific free advice to residents who may be struggling with debt or having issues with housing.


See also -


 Family Action

Family Action provides emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.

For further information see the Family Action website.


Hardship Payments

If your benefit payment is stopped, and you don’t have enough money to live on, you may be able to get a hardship payment. This is a reduced amount of Job Seekers Allowance.     Further information here


There are a host of other organisations and agencies which provide advice, but these three receive funding, from Norfolk County Council or the Borough Council of King’s Lynn & West Norfolk, to provide specific free advice to residents who may be struggling with debt or having issues with housing.


_____________________


Other useful contacts include -


Benefits -          Advice  Review team


Debt -               National Debtline


Help at home - Careline


Homeless -       Homelessness



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Web Master,
3 Jul 2016, 06:58