Help & Advice


Since July 2018 the service has expanded to include everyone over 18.
Lily provides a comprehensive range of support in West Norfolkl to combat loneliness and social isolation in adults of all ages.

The project is linked to the 'No Lonely Day' initiative and encourages people to develop friendship and engage in their local communities.

LILY - is an online directory, designed to be a single place to find information  in West Norfolk. It lists organisations, services and activities that help people to live healthy, active and independent lives.

ADVISERS from local charities are available to offer one-to-one siupport at home or in community locations.

ONLINE go to LILY or telephone 01553 616200 (choose option 6)


Living with Parkinson’s and looking for local support?

Did you know there is a dedicated Parkinson’s UK Local Adviser in your area, who
can offer free and comprehensive support tailored to your needs?

Zoe Escott, who covers North and West Norfolk, explains what her job is all about:

"My role is about making sure people affected by Parkinson’s and their families have all the information they need to take control of life with a progressive neurological condition, enabling people to play an active part in any decisions around treatments, and helping make life as fulfilling as possible.
There are many things I can offer support with including: understanding Parkinson’s and addressing the impact of Parkinson’s on daily living; accessing appropriate health and social care services; securing relevant welfare benefits; signposting to local Parkinson’s UK groups which offer friendship and a range of social activities, and planning for the future.
I can provide information, answer any questions and offer practical support by telephone, email and, when needed, through home visits from the point of diagnosisand throughout the Parkinson’s journey.

Please do contact me - no one has to face Parkinson’s alone."

Zoe Escott. Parkinson’s UK Local Adviser - North and West Norfolk

Telephone: 0344 225 9852


Web site:

(We are the Parkinson's support and research charity. A charity registered in England and Wales - No.258197)

For more information about any of the following please click on the relevant link

Norfolk Older People's Strategy - brings together services and organisations that offer help and support to older people.

A print copy of the document can be obtained by telephoning 01603 787111

Support to stay at Home - provides advice for those needing a little help at home and includes information about Day Centres, Meals on Wheels, alarms and security etc.

Adult Care - Norfolk County Council provides information, advice and support on adult care, including emergency social care, careing for a friend or relative and help to stay independent.
Telephone 0344 800 8020

Age UK in Norfolk provides information and advice on energy saving, benefits and pensions, befriending, social activities and home visits.
Telephone: 0300 500 1217    E-mail:

Web Site:

Surviving Winter Fund - provides grants to individuals.

To request support from the Surviving Winter fund, contact
Jasmine at Age UK Norfolk on 01603 787111

Advice Services in West Norfolk
Free, confidential advice on matters concerning housing, debt, and a wide range of other problems and queries you may have.

Winter Fuel Payments some people may qualify for Winter Fuel Payments.
Telephone 0845 9151515

Telephone 0344 800 8020


Figures show that about 250 people a month attend A&E at The Queen Elizabeth Hospital, King’s Lynn (QEH), but are sent home requiring no treatment.

 This means, every year, about 3,000 local people wait for hours in A&E when they could have got quicker and more appropriate treatment closer to home.

Not only are residents wasting hours of their valuable time waiting, but they potentially block access to services for other people in more urgent need.

The Choose Me Not A&E campaign is being led by NHS West Norfolk Clinical Commissioning Group and Wisbech Local Commissioning Group in collaboration with the QEH.

Dr Ian Mack, Chair of West Norfolk CCG, said: “This campaign has a powerful, local message:

Help the QEH save lives this winter. We want people to understand that A&E is for serious, life-threatening emergencies only. Inappropriate use of A&E increases waiting times for those patients who are genuinely in need of urgent medical attention.

“Many people could easily be treated by a local pharmacist, GP, or even just by staying at home and looking after yourself. Our message is simple - if it’s not a serious medical emergency, A&E is not the right choice.”


 YOU MAY DOWNLOAD A LEAFLET ( in .pdf format) -



See the foot of this page - open the leaflet by clicking on the file name and click on the arrow to the right to download it.

“If you are not sure which service to use, log on to our new website to find out more, or pick up one of the campaign leaflets to see your options.

You can also use the NHS 111 number which can put you in touch with the best service for you.”

For information about NHS and other care resources

click here and choose a relevant link to a wide variety of websites.


The first defence against ill health is self-care and prevention. Here are some top tips from local GPs for staying healthy over the winter:

  • ·         Eat healthily – food is vital for keeping you warm.

  • ·         Take some exercise – we know it’s getting cold but even staying active in your home makes a difference.

  • ·         Wrap up warm when you go outside – it’s often a good idea to layer your clothing.

  • ·         Stock up on medicines – paracetamol, aspirin, ibuprofen decongestant and aspirin.

  • ·         Get a flu jab – the vaccine is free for those in an eligible group. To find out if you are in an eligible group visit

  • ·         Keep your home warm – your main living room should be between around 18-21C (65-70F) and the rest of the house at a minimum of 16C (61F). For more information about Warm and Well visit


Web Master,
18 Nov 2014, 10:10